Frequently Asked Questions

1. Do you deliver all over India?

Yes, we offer delivery to almost all locations across India. Delivery timelines may vary based on your location.

2. How long does it take to receive my order?

  • Personalised Products: Typically dispatched within 2-5 working days.

  • Delivery Time: Estimated 5-10 working days, depending on your location and courier partner.

3. Can I return or exchange my order?

  • Personalised products cannot be returned or exchanged unless they are damaged, defective, or incorrect.

4. What should I do if I receive a damaged or wrong product?

Please contact us within 48 hours of receiving your order with photos/videos of the product and packaging. We will assist you with a replacement or refund where applicable.

5. Can I cancel my order after placing it?

  • Personalised orders cannot be cancelled once processed.

6. How do I track my order?

Once your order is dispatched, you will receive a tracking link via SMS or Email to monitor your shipment status.

7. Do you offer Cash on Delivery (COD)?

Currently, we offer prepaid payment options only. We ensure secure and easy online payments through trusted gateways.

8. Are the product colours exactly as shown on the website?

We try our best to display accurate colours, but slight variations may occur due to photography lighting and different screen settings.

9. Can I customise my gift?

Absolutely! Most of our products can be personalised with names, photos, or messages. Please ensure the details provided are correct before placing the order.

10. How can I contact Giftocreation?

📧 Email: support@giftocreation.com
📞 Phone: [+91-8447572228, +91-9810282229 ]
📱 Social Media: [Instagram] [WhatsApp] [Facebook]