Return Policy
1. Personalised Product Policy
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All personalised and customised products are made specifically for you; hence, they are non-returnable and non-refundable, except in the case of:
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Defective product
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Product damaged during transit
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Wrong product delivered
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2. Non-Personalised Products
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Non-personalised products can be returned within 7 days of delivery, provided:
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The product is unused and in its original packaging.
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Return shipping charges are to be borne by the customer (unless the return is due to an error on our part).
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3. Reporting Damages or Wrong Product
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In case of damage, defect, or wrong product:
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Contact us within 48 hours of receiving the product.
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Share clear photos/videos of the product and packaging.
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After verification, we will arrange a replacement or refund as applicable.
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4. Refunds
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Refunds, where applicable, will be processed within 7-10 working days via the original payment method.
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Shipping charges (if any) are non-refundable.
5. Order Cancellations
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Orders for personalised products cannot be cancelled once placed.
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Non-personalised product orders can be cancelled within 24 hours, provided they haven’t been dispatched.
6. Contact for Returns/Complaints
📧 Email: support@giftocreation.com
📞 Phone: [ +91-8447572228, +91-9810282229]